Training & Development
training and development
The school of engineering is committed providing opportunities to improve communications and customer service support between staff, students and faculty. Our customer service model incorporates the specific behaviors and attitudes required to enhance the level of customer service throughout the school. Additionally, below is a list of resources available to assist employees with future professional development and training. Check back often for updated course listings.
Customer Service Model [pdf] - coming soon.
Training and Source:
- Fire safety and prevention: Environmental Health and Safety
- Fire safety and prevention refresher: Environmental Health and Safety
- ASU new empolyee orientation: Human Resources, Learning and Performance Solutions Group
- Harrassment awareness: Office of Diversity
- Diversity awareness: the curriculum addresses the changing work styles required to lead today's diverse work force.
- Improving customer service: the curriculum is designed to provide service agents with the strategies to handle even the most challenging customer situations.
Elective Trainings
Blackboard Course
- search under OASIS for PeopleSoft training - Advisors, Hiring, DTA's, Manager Services, Student Finance Screens, HCM, FERPA
- search under HRIS for Human Resources Training - MSS, DTA's
Employee Development
https://lms.asu.edu/stc/employee/psciis.dll?mainmenu=employee&UK=1000416606
- EH&S - Fire Safety, Lab Safety, Hazardous Materials Shipping and Receiving, Work Environment Safety Training
- Business Operations - Advantage, Purchasing, Financial Data Warehouse, Travel, Managing Accounts, Student Employment
- Driving Training - On the Mall, Defensive Driving, Coaching SUV Drivers
- EO/AA Training
- Health and Wellness Training - Work/Life Balance Courses, Office Fitness
- Leadership/Supervision/Management - EO/AA Basics, Student Employement Process, Conflict Resolution
- OASIS/PeopleSoft Traning - Advisor, Hiring, AdAstra, Room Scheduling, Position Management, DTA, CRM
Technology Training
http://www.asu.edu/hr/training/tech.html
Classes geared toward advanced technologies training - CISCO, CompTIA, Business Library, Windows, Visual Basics, Web Design
ORSPA Training - http://researchadmin.asu.edu/Training/index.cfm
Locating Funding, Contracts, Budgeting, Account Setup, Account Closeout, SubContracts, Proposal Preparation
Foundation Training - https://secure.asufoundation.org/intranet/training.asp